Commisions

Amanda Norman's Terms and Conditions for Commissioned Art

​

Please read these terms and conditions prior to commissioning artwork from Amanda Norman, otherwise referred to as the Artist for the remainder of this document. Any payment made towards a commission declares that you, the Client, have read, understood and agreed to these terms and conditions.

​

THE CLIENT: Anyone who makes a purchase through this website, or directly from the Artist.

 

COMMISSION: Service and product purchased by the Client from the Artist.

 

ACCEPTANCE 

The Client does not need to provide a signature of any kind for these terms and conditions to apply. If the Client commissions the Artist, or makes a purchase through this website of any kind, they signify that they have fully read and agreed to these terms and conditions.

 

PAYMENT TOWARDS COMMISSIONED ARTWORK

The Client may choose to pay for any commissioned artwork in full or in installments. The first payment made reserves the Client’s spot on the Artist’s schedule. The Artist will not start on the artwork until a 50% deposit is met. Should the client choose to pay in installments, the Client agrees to complete each payment by the date(s) agreed upon between the Artist and Client. No artwork is to be shipped until all outstanding balances are paid by the Client.

 

PAYMENT METHODS

The Client may pay for commissioned works via: Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. The Client may contact the Artist to request payment be made via mailed check, cash or money order. 

 

REFUNDS

The Client is entitled to a full refund of their payment up to 7 days after making their payment (minus processing fees), no questions asked. If the Client chooses to pay in installments, refunds can only be granted within 7 days of the first payment made. The Client must email the Artist within these 7 days to request a refund (normandale@hotmail.com). After 7 days from making a payment, refunds cannot be made, unless: The commissioned artwork is damaged during shipping, or if the Artist needs to cancel the commission. Refunds for shipping damage cannot be guaranteed as they are at the discretion of the shipping provider. If the Artist needs to cancel a commission, a full refund to the Client is guaranteed (more information below). 

​

RETURNS AND EXCHANGES

Due to the personalized nature of each commissioned artwork, returns and exchanges cannot be made.

COMMISSION DENIAL

The Artist reserves the right to deny any commissioned artworks. If the Client has already paid for the commission, the Artist is responsible for refunding the Client the amount they have paid. 

 

TERMINATION OF COMMISSIONED ARTWORK

Both the Client and the Artist reserve the right to terminate a commission at any time.

If the Client chooses to terminate: The Artist is not required to refund any payments already made towards the commission, unless the Client wishes to terminate the commission within 7 days of making their first payment. The Client is not responsible for any more payments at the time of termination. If the commissioned artwork has already been started at the time of termination, the Artist reserves the right to complete the commission for the purpose of reselling, or any other use.

If the Artist chooses to terminate: The Artist is required to refund any payments made towards the commission, regardless of the status of the commission.

 

Reference Photo (s)​: Quality reference photos matter and make a huge difference in the end product of portraits. It also helps to have multiple reference photos for the best capture.  The Customer confirms that provided reference photos are of the best quality available, well lit and without significant obstruction such as graininess or blurriness. If the supplied photos do not meet these qualifications, then the insufficiency will be noted  and discussed with the Client. Quality of a photo may heavily impact the success of the artwork as far as subject recognizability. 

​

ADJUSTMENTS

Upon completion, the Artist will supply images of the completed work for the Customer’s approval. If the Customer has not paid in full then the images will be watermarked. These watermarks will not obstruct the view of the artwork so much that the Customer will not be able to determine approval. 

While the Artist does everything in their power to ensure satisfaction with each commissioned artwork, sometimes adjustments are needed. Adjustments are classified as Minor and Major adjustments. Only the Artist can classify an adjustment.

Minor Adjustments: Most adjustments completed by the Artist are classified as Minor. Minor adjustments are completed at no extra charge. An adjustment is classified by the Artist as Minor if: the Client is able to point out needed changes to the commissioned artwork that are based on the original photographs provided to the Artist at the time of purchase, or the Artist missed a detail in the commissioned artwork that was specifically requested by the Client.

Major Adjustment: If the requested changes deviate from the original reference photographs provided to the Artist by the Client, or otherwise contradict information provided to the Artist by the Client at the time of purchase, a Major adjustment can be made for an extra cost. Any special requests for the commissioned artwork must be made at the time of purchase to avoid the possibility for a Major adjustment. No Major adjustment will be made until a price is agreed upon by the Client and the Artist. Depending on number of adjustments, and if they are major adjustments, the deadline for competed work may need to be redetermined. 

 

PRICING

Commission pricing on this website is subject to change at any time. If the Client is paying for their commissioned artwork in installments when a price change takes effect, the Client’s remaining balance WILL NOT be affected by the price change. If the Client commissions artwork in installments during the time of a sale, the discount will be applied to all installments, regardless of the status of the sale.

 

TIMELINE OF COMPLETION 

The Artist provides an estimated date of completion to each Client who commissions artwork from them.  Estimated dates of completion can be found on the Artist’s website prior to purchasing, and are also communicated to the Client within 48 hours of their purchase. The Client acknowledges that the date range they receive for the completion of their commission is an estimation and not a guarantee. The actual date of completion may vary by any amount of days from the original estimation. The Artist is responsible for communicating any delays to the Client if their commissioned artwork is not complete by the original estimation. Please let the artist know if you are wanting the commissioned piece done within a certain time, e.g. for a birthday, or holiday. The artist will inform the client if this deadline is possible.

 

SHIPPING

The Artist ships commissioned artwork through USPS, insured mail. If the Client lives locally, the Artist will arrange a date for drop off.  Shipping costs will be included in estimate of artwork. The artist is not responsible for shipping delays once the commissioned artwork is in possession of the shipping carrier. The Artist can ship internationally upon request.  The Artist will provide a tracking number for the Client.

 

POSTAL DAMAGE AND LOSS

The Artist takes great care in packaging each commissioned artwork to avoid damage during transit.  Any damage that takes place during shipping is not the responsibility of the Artist. All commissioned artworks are insured through the provider they are shipped with. The Client may be eligible to receive a full refund for their commissioned artwork if it is damaged when received. To be eligible, the Client must take photographs of the condition of the package and artwork when they received it, and send the commissioned artwork back to the Artist in the condition it was received. The Client is responsible for shipping fees to return the commission. The Artist will then open a case with the shipping provider to receive a refund for the cost of the commission. If a refund is granted to the Artist, the Artist agrees to give the Client the full refund. There has been no occurrence of shipping damage at the time of updating this document (June 1st, 2023).

 

USE OF ARTWORK

The copyright of the commissioned artwork remains with the Artist under all circumstances. The Artist has the right to use the image of the commissioned artwork in any circumstance, including advertising. The Client may only use the commissioned artwork for display or personal enjoyment. The Client may post images of their commissioned artwork to social media only if credit is given to the Artist. The Client may not make prints or copies of their commissioned artwork without written permission from the Artist. The Client may not profit from their commissioned artwork in any way.

 

DIGITAL IMAGES

Images found on the Artist’s website or sent electronically in any way to the Client may not accurately depict the commissioned artwork due to individual screen and color differences. The Artist makes every effort to display each commissioned artwork as accurately as they can. 

 

CHANGES TO THESE TERMS AND CONDITIONS

The Artist reserves the right to make changes to these Terms and Conditions at any time. The date of the last edit will be displayed at the end of this document.

 

These Terms and Conditions were last revised on: June 1st, 2023.

​